You may return any item for refund/credit or exchange for any reason if its in "resellable" condition within 60 days.
Cleto Reyes Articles are handmade, manufactured with the best materials, under strictest quality control, to assure the best performance product. This warranty does not cover used product, wear, tear or misuse. This product will be repair or replace with proof of original purchase (receipt & package), in the same condition as received. Cleto Reyes will replace the product one day after purchase or one day after delivery notification, to make return after your notification, this apply for color, size or weight changes.
For online returns (Amazon, e-Bay, storecletoreyes.com, www.cletoreyes.com) please consider to cover the shipping and handling costs by client. Online returns apply a 25% of restocking fee.
Dealer sales returns must be handling by them directly; please contact your authorized dealer. Please consider to cover the shipping and handling costs by client or dealer.
The warranty only applies for 60 days at manufacturing defects, the item will be analyzed to evaluate if it is a manufacturing defect or created damage. Warranty it’s only for purchases realized through authorized dealers, please consult www.cletoreyes.com for authorized dealers. If you, try to fix up the product by yourself this will lose automatically the warranty.
Thank you very much for your preference. All returned items must be with the original receipt, original package, in the same condition as when received by the purchase and without been used. A 20% restocking fee may apply on any open item and if the item was purchase online the shipping cost must be paid by the customer return of items purchase online it only will be accepted after one day of confirmation delivery. The warranty only applies for 60 days at manufacturing defects, the item will be analyzed to evaluate if is a manufacturing defect or a created damage, in case to be necessary shipped the item the cost of this will be covered by the client and if the warranty applied the return will be at no cost. Any unauthorized repairs will void warranty.
**All our Shipments are FOB for all customers and dealers.